Shipping policy

Processing Time

We work on fulfilling orders Monday through Friday each week during normal business hours. Each morning we print order slips from the prior day and beging fulfillment immediately. Most orders (examples: clay cutter and transfer paper orders) ship within 1-3 business days. Extended processing times are required for certain items that require use of our laser machine and are indicated below:

  • EDGE Tools: require a 3-4 week processing time as all parts are made and assembled in-house.
  • Ultimate Polymer Clay Starter Bundles: require a 1-2 week processing time.
  • Texture mats, acrylic tiles, earring card drill guides and displays: require up to 5 days to process.

We do process orders in the order in which they are received and are continuously 3d printing and running the laser machine to shorten processing times as much as possible. 

*Please allow for extended processing times during launches.

 

Tracking information

You will receive an email once your order is being prepared for shipment. The typical process is an order is packed, a shipping label is printed, and the package is included in our scheduled USPS pickup the following day. Please allow a day or two for tracking to update.

 

Shipping Timeline

Shipping times can vary. We use USPS for all shipments. The standard shipping method is USPS Ground Advantage which quotes us 2-5 business days for US orders in most cases. Occasionally, USPS faces delays during transit and final delivery. We cannot guarantee the delivery timeline as once packages are shipped, this is out of our control. If you need faster shipping times, please select USPS Priority or Express at checkout. Note: this only affects the transit time, not the processing time of the order itself.

For international orders, we ship via USPS and are given an estimate of 7-21 days transit time. To keep shipping costs as low as possible the method chosen is uninsured. We cannot guarantee the transit time and are not responsible for delays in transit.

 

Lost or Returned Packages

We are not responsible for lost packages. Shipping charges are non-refundable. Please contact us and we will work towards coming to a solution that may include a discount on a replacement order.

If a package is returned to us, a new shipping label must be purchased before it can be resent. Please contact us for more information.